Last updated 16 September 2026 · Effective 16 September 2026

HealthMate Support

Contact us

Email . It helps if you include:

  • your iPhone model and iOS version;
  • your HealthMate version (in HealthMate: Settings → About);
  • what you did and what happened, with a screenshot if you can.

Please don't send medical documents or other health details unless we ask for them to solve your problem.

For privacy questions and requests, email .

Subscriptions

HealthMate is free to download and includes limited AI features. HealthMate Pro is an auto-renewing monthly or yearly subscription that Apple sells and charges to your Apple Account.

Manage or cancel. On your iPhone, open Settings → your name → Subscriptions, tap HealthMate, then tap Cancel Subscription. You can also go to https://apps.apple.com/account/subscriptions. Apple's guide: https://support.apple.com/en-us/118428

  • Cancel at least 24 hours before the renewal date, or before a free trial ends, to avoid being charged.
  • Pro stays active until the end of the period you have paid for.
  • Deleting HealthMate or your data does not cancel a subscription.

Refunds. Apple handles all payments and refunds, so we can't issue them. You can request a refund at https://reportaproblem.apple.com. Apple's guide: https://support.apple.com/en-us/118223

Restore a purchase. On a new iPhone, sign in with the same Apple Account, open HealthMate and tap Restore Purchases on the subscription screen.

Fair-use limits. Pro includes, per rolling 24 hours: 30 coach chat messages, 5 minutes of voice conversation, 5 food photo analyses and 2 daily briefing updates; and 2 document analyses per rolling 30 days. The free version has lower limits. When you reach a limit, the app shows a notice, and the feature becomes available again as the rolling period moves on.

Family Sharing is not available for HealthMate Pro.

Deleting your data

In HealthMate, open Settings → Privacy & Data → Delete All Data. It deletes:

  • your device record and update history on our server;
  • everything HealthMate stores on this iPhone, including your profile, logs, documents, photos, chats and settings.

It needs an internet connection and can't be undone. It doesn't delete data in Apple Health, cancel your subscription or change your purchase history with Apple.

If you delete the app without using Delete All Data, the data on your iPhone is removed. The record on our server, a random ID without your name or contact details, is deleted 12 months after the app last contacted our server. The Privacy Policy has the details.

Apple Health permissions

HealthMate reads only the Apple Health categories you allow. With your permission, it also saves the workouts you record, and your weight and BMI, to Apple Health. It never deletes data in Apple Health.

To change access: open the Health app, tap your profile picture or initials at the top, then under Privacy tap Apps, choose HealthMate and turn categories on or off. Apple's guide: https://support.apple.com/en-us/108779

If you turn access off, HealthMate stops reading new data. Data it has already imported stays in the app until you delete it.

Camera, photos, microphone, speech recognition, location and calendar access are optional too. You can change them in the iPhone Settings app under HealthMate.

Notifications are optional

HealthMate works without notifications, and all features stay available.

  • Turn notifications on or off in iPhone Settings → Notifications → HealthMate.
  • Choose which reminders you get in HealthMate under Settings → Notification Preferences.

HealthMate may also refresh your briefing in the background. These updates don't show anything on your screen. To stop them, turn off HealthMate in iPhone Settings → General → Background App Refresh.

Health information

HealthMate provides general wellness information. It is not a medical device and does not diagnose, treat or prevent any disease. AI suggestions can be wrong. Talk to a doctor or another qualified healthcare professional about medical questions, and before changing your medication, diet or exercise because of a health condition.

In an emergency

HealthMate is not an emergency service and does not monitor you. If you think you may have a medical emergency, call your local emergency number (112 in the EU) or go to the nearest emergency department right away.

Legal

HealthMate is provided by Ilia Vlasov, operating as "w4app" (sole trader), domiciled in Finland.